We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for 2 years.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment.The Eternity Band warranty only applies to Jewelry where the Eternity Band trademarked logo is stamped thereon, identifying it to be an Eternity Band product. Without such indicator, Eternity Band shall treat such jewelry as an unauthorized copy of its product, and not provide any warranty. This 2 Year Warranty is limited to the repair and/or replacement at Eternity Band’s discretion.
Our 2 year warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our 2 year warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Eternity Band is not responsible for failure of the product or any other non-conformance cause by or attributable to (a) any misuse of the product (b) neglect of, abuse of, or accident to, the product; or (c) general wear and tear of the product. If Eternity Band decides that the product is not under warranty, Eternity Band will return the unwarranted product to you at your expense. Eternity Band will not honor the warranty if Eternity Band determines that the product has been worked on or repaired by any party other than Eternity Band, or if the product forwarded to Eternity Band is not manufactured by Eternity Band.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free 2 year warranty or request additional repair work needed to service your Eternity Band jewelry.
Eternity Band will only take action under the warranty when you deliver the product to Eternity Band, with a Valid Return Authorization ID, issued by our Customer Service Team (info@EternityBand.com) proof and date of purchase. You are responsible to insure the product or assume the risk of loss or damage in transit. For warranty returns: Eternity Band may substitute a similar style for discontinued styles. Eternity Band is not responsible for the sentimental value of the original jewelry.
*To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. International customers will be subject to return shipping cost applicable to their order. We will ship your item back to you free of charge.