Eternity Band purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Eternity Band has approved your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
If you would like to change or cancel an order please call Eternity Band Customer Service at (213) 689-3237, or email info@EternityBand.com. We will accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a Eternity Band Care Free Return once you have received the shipment.
Eternity Band will not be responsible for lost or damaged returned shipments. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at (213) 689-3237. Please retain all packing materials unless instructed otherwise by Eternity Band, US. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. All items exceeding $20,000 in price may incur a 3% restocking fee upon return.
Eternity Band is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
HOW TO RETURN AN ORDER
Obtain the Return Shipping Authorization Code: Call us at (213) 689-3237 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)
Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Eternity Band and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Eternity Band. Eternity Band is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at (213) 689-3237 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at (213) 689-3237.